Cancellation, Return,& Refund Policy

At Smartvely.com, we highly value your trust and strive to provide a seamless and hassle-free shopping experience. Please find our detailed policy for cancellations, returns, and refunds below:

When to Return a Product?

  • If the product is missing, damaged, defective, or if the wrong item is delivered, return the package immediately to the delivery agent.
  • Once you accept the package, we cannot entertain claims for missing, wrong, or defective items.
  • Replacement requests must be made within 2 hours of receiving the delivery.
  • Refunds are only applicable for canceled orders due to product unavailability.

For any issues related to orders, deliveries, or refunds, we are committed to resolving them swiftly and ensuring you receive the service you deserve.

Valid Conditions for a Return

A return will be accepted under the following conditions:

  • The wrong product is delivered.
  • The product is defective.
  • The product is delivered with missing parts or accessories.
  • The product information on the website is inaccurate or misleading.

Requirements for a Return

To initiate a return, the following are required:

  • Proof of purchase (order number or invoice).
  • The product must be returned in its original, unopened packaging.

Conditions Where Return/Replacement May Not Apply

Returns or replacements cannot be processed under the following circumstances:

  • The product is damaged due to misuse or mishandling.
  • Damage caused by the malfunctioning of the product.
  • Consumable items that have been used or installed.
  • Items such as innerwear, lingerie, socks, and promotional free items.
  • Products that lack serial numbers or UPC codes.
  • Products missing their original packaging, accessories, or manufacturer-provided materials.

Note: Product replacement is contingent on the availability of the item at Smartvely.com.

Product Unavailability and Refund Policy

  1. Product delivery is subject to stock availability. If an item is unavailable, Smartvely.com may either cancel the order or fulfill it within 5 to 20 business days.
  2. Customers can opt to wait for the product to become available, with the order remaining in processing or hold status for up to 30 days.
  3. If an advance payment has been made and the order is canceled due to unavailability, a full refund will be processed within 1-10 business days, excluding any applicable cashback adjustments.
  • If a customer cancels an order after payment, the refund amount will be subject to a deduction for the online gateway transaction fee.
  • Advance payments are mandatory for specific vendors’ products. Orders may be canceled if the required payment is not completed within the specified time.

Return Shipping and Charges

  • Buyers are responsible for all courier or transportation costs associated with returning products.

Same-Day or Next-Day Delivery

  • This service is available only for selected vendors and orders within Dhaka city.
  • Orders confirmed before 10:00 AM qualify for same-day or next-day delivery.
  • Same-day or next-day delivery applies solely to products available at our office.
  • The delivery timeline begins once the order is processed by our Customer Service team.
  • TownMela.com reserves the right to accept, cancel, or delay orders based on availability.
  • Customers may cancel their orders if they do not agree with the terms of same-day or next-day delivery.

Important Notes

  • Advance payments may be required for certain products.
  • Any technical issues regarding delivery, orders, or refunds will be resolved promptly to ensure accurate and satisfactory service.
  • Customer satisfaction is a top priority, and we strive for a smooth experience in handling cancellations, returns, and refunds.

Customer Support
For questions or further assistance, feel free to contact Smartvely.com customer support.

Privacy and Cookies Policy

At Smartvely.com, we deeply value the trust you place in us. We are committed to maintaining the highest standards for secure transactions and safeguarding your personal information. Please review this policy to understand our practices for collecting, using, and sharing your data.

Note

  • Our privacy policy may be updated periodically without prior notice. We encourage you to review it regularly to stay informed of any changes.
  • By using our website, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please refrain from accessing or using our website.
  • By accessing or using the website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy, which is incorporated into and governed by our Terms of Use.

1. Collection of Personally Identifiable Information and Other Data

When you use our website, we may collect and store the personal information you provide from time to time. This helps us offer a safe, efficient, and customized experience, ensuring our features and services meet your needs. The data we collect includes:

  • Browsing Without Identification: You can browse some sections of our website without revealing your identity or sharing personal information. Once you provide us with your details, you are no longer anonymous to us.
  • Optional Data Sharing: You have the option to refrain from sharing certain information, though this may limit your access to specific features or services.
  • Automatic Information: We may track certain data, such as the URL you came from, the URL you navigate to, your browser information, and your IP address. This helps us analyze user behavior, improve our website, and ensure security.
  • Cookies: We use cookies to enhance your experience, analyze web traffic, measure the effectiveness of advertisements, and maintain security. While you can disable cookies via your browser, this may affect the functionality of certain features. Third parties may also use cookies on certain pages of our site, which we cannot control.

2. Information Collected During Transactions

  • If you make purchases or interact with us, we may collect additional details, including billing addresses, credit/debit card information, payment instrument details, and tracking information.
  • Information shared on notice boards, chat rooms, or feedback sections is stored and used to resolve disputes, provide customer support, and address issues as permitted by law.
  • Communications, such as emails or letters sent to us, are also retained to address concerns and maintain accurate records.

3. Use of Your Data

We use the collected information to:

  • Provide the services and features you request.
  • Market products and services to you (with an option to opt-out).
  • Resolve disputes, troubleshoot problems, and ensure secure transactions.
  • Customize your experience and improve our offerings based on demographic and behavioral data.
  • Detect and prevent fraud, errors, or unauthorized activities.
  • Comply with legal requirements and enforce our terms of use.

Cookies

Cookies are small data files stored on your device that allow us to recognize your browser and customize your experience. We use both temporary (session) and permanent cookies:

  • Temporary cookies are deleted once your session ends.
  • Permanent cookies are retained to make future interactions smoother.

These cookies help with:

  • Avoiding frequent password entry during sessions.
  • Delivering personalized content based on your preferences.
  • Improving navigation and providing targeted advertisements.

You can modify your browser settings to decline cookies; however, some features of the website may be unavailable in that case.

If you have further questions about this policy or your personal data, please feel free to contact Smartvely.com customer support.