Terms & Conditions | Smartvely.com

OVERVIEW
This website is operated by Smartvely.com (referred to as “We,” “Us,” or “Our”). Smartvely.com offers information, tools, and services displayed on this site for your use. By accessing or using this website, you agree to the terms, conditions, policies, and notices detailed below.

By engaging with our “Services” (e.g., browsing or purchasing), you are bound by these Terms of Service (“Terms”), along with any related policies referenced herein or accessible via hyperlinks. These Terms apply to all users, including browsers, vendors, customers, and contributors of content.

Please review these Terms carefully. If you do not agree with them, refrain from using the website. We reserve the right to update or change any part of these Terms by posting updates on this page. Continued use signifies acceptance of any changes.

1. General Conditions

  • By using this website, you confirm you are of legal age in your jurisdiction or have parental/guardian consent for minors.
  • You must not use the site for any illegal or unauthorized purpose, including transmitting harmful software or violating copyright laws. Violation of these terms may result in immediate termination of your access.
  • We reserve the right to refuse service to anyone at any time for any reason.
  • Content you submit (excluding payment details) may be transferred unencrypted for technical needs.
  • Reproducing, copying, or exploiting our services without express permission is prohibited.

2. Availability, Pricing, and Payment Methods

  • Product Availability: Product availability depends on stock. If unavailable, alternatives or order cancellation options will be provided.
  • Pre-book Items: Delivery dates for pre-booked items are listed on product pages. Delays for such items are the responsibility of the respective brands.
  • Pricing: Prices may change without prior notice. If there is a discrepancy, you will be notified before dispatch and can choose to proceed or cancel the order.
  • Payment Options:
    • Cash on Delivery: For all orders, including delivery costs.
    • Online Payment: Available for all orders.
    • bKash: Merchant Number: 017XXXXXXX.

Note: For some products, partial or full advance payment may be required depending on size or price.

3. Products

  • Products are available exclusively online and may be limited in quantity. Returns and exchanges are subject to our Return and Replacement Policy.
  • While we strive to display accurate product details, variations may occur due to device settings. Returns are accepted if the product is unused and does not match its description.
  • We reserve the right to:
    • Limit product sales to specific individuals or regions.
    • Modify product descriptions and prices without notice.
    • Discontinue products at any time.

4. Billing and Account Information

  • We may refuse or cancel orders placed under duplicate accounts or when we suspect resellers or distributors.
  • Ensure your account information is accurate and up to date. Each account must be registered under a unique phone number. Duplicate accounts cannot claim discounts or promotions multiple times.

5. Discounts and Promotions

  • Discounts (e.g., promo codes, vouchers, gift cards) lower product prices but are non-refundable upon returns or exchanges.
  • Customers cannot combine multiple offers (e.g., using two vouchers on one order).
  • We reserve the right to alter or withdraw promotions without notice.

6. Third-Party Links

Our website may feature third-party links for your convenience. We are not responsible for the accuracy or content of third-party sites. Complaints or concerns about third-party services should be directed to them.

7. Personal Information

Your submission of personal information is governed by our Privacy Policy. Please review it for more details.

8. Errors and Omissions

Occasionally, product descriptions or prices may contain inaccuracies. We reserve the right to correct errors and cancel orders if necessary, even after submission.

9. Order Cancellation

Orders may be canceled if:

  • Products fail quality checks.
  • Items are unavailable or out of stock.

Customers will be informed promptly, and alternatives will be provided.

10. Prohibited Uses

You may not use this website or its content for:

  • Illegal activities or violations of laws.
  • Uploading harmful software.
  • Harassment, abuse, or discrimination.
  • Collecting personal information without consent.

We reserve the right to terminate access for violations of these terms.

11. Disclaimer of Warranties

We do not guarantee uninterrupted or error-free service. Use of the website and services is at your own risk, provided “as is” without warranties.

12. Indemnification

You agree to indemnify and hold Smartvely.com harmless from claims arising from your breach of these Terms or violation of third-party rights.

13. Severability

If any part of these Terms is deemed invalid, the remaining provisions will still apply.

14. Termination

You may terminate these Terms by ceasing use of the website. We may terminate access without notice for any violations.

15. Governing Law

These Terms are governed by the laws of Bangladesh. Disputes must be resolved in Bangladeshi courts.

16. Updates to Terms

We reserve the right to update these Terms at any time. Continued use of the website signifies acceptance of updates.

17. Contact Information

For inquiries about these Terms, please email us at support@smartvely.com.